Loyalty and Rewards for WooCommerce
Turn one-time buyers into loyal customers with points, tiers, referrals, achievements, and subscription milestones.
A complete loyalty program, inside your WooCommerce store
Most loyalty plugins give you a points counter. Refinery gives you a full retention engine: points, VIP tiers, a referral system, achievements, subscription milestones, and marketing integrations — all in one plugin with no external dependencies.
Points That Drive Repeat Purchases
Reward customers for purchases, reviews, birthdays, signups, and referrals. Configurable earning rates with conditional rules let you run double-points weekends, VIP-exclusive rates, or category-specific bonuses. Multiple reward types include fixed discounts, percentage discounts, free shipping, and free products.
VIP Tiers with Earning Multipliers
Create Bronze, Silver, Gold, Platinum — or any tier structure you want. Each tier gets its own earning multiplier so your best customers earn faster. Visual progress bars and badges show customers exactly how close they are to the next level.
Referral System with Fraud Protection
Every customer gets a unique referral link. When their friends sign up and purchase, both parties earn points. Built-in fraud detection blocks self-referrals, duplicate IPs, and suspicious patterns. For store-wide fraud protection at checkout, see Refinery Fraud Guard. A dedicated referral dashboard tracks visits, conversions, and top advocates.
Achievements That Gamify Shopping
Define challenges like "Place 5 orders," "Spend $500," or "Review 3 products." Customers see achievement cards with progress bars and unlock rewards when they hit milestones. No other WooCommerce loyalty plugin does this.
Subscription Milestones (First in WooCommerce)
For stores using WooCommerce Subscriptions: set milestone rewards at month 3, 6, 12 and beyond. Customers see a visual timeline of upcoming rewards — making cancellation mean losing progress. Target your highest-churn months with the biggest rewards.
Marketing Integrations
Sync points balances, tier status, and loyalty events directly to Klaviyo, Mailchimp, and Omnisend. Trigger automated flows when customers earn points, change tiers, or hit milestones. For a unified view of each customer's loyalty status alongside orders and lifetime value, pair with Refinery CRM.
Built for WooCommerce
HPOS compatible. Works with WooCommerce Subscriptions. Floating loyalty widget. Gutenberg block for a dedicated loyalty landing page. Customizable branding — colors, labels, program name. REST API for developers. CSV import to migrate from any competitor. Loyalty and Rewards is included in the All Access Pass.
Common Questions
What does each license tier cover?
Personal covers 1 site, Business covers 5 sites, and Agency covers unlimited sites. Site count is the number of WordPress installations the license can be active on at the same time.
How long do I get updates and support?
Every license includes 1 year of automatic updates and priority support. Renew annually to keep both. The plugin keeps working past renewal, you just stop receiving updates.
What is your refund policy?
All Refinery plugins come with a 14-day money-back guarantee. If it does not work for you, email [email protected] within 14 days of purchase for a full refund.
Can I cancel anytime?
Yes. Cancel anytime from your account dashboard. Your license stays active through the end of your current billing period.
Is the code open and customizable?
Yes. Refinery plugins are GPL-licensed and ship as standard WordPress plugins with documented hooks, filters, REST endpoints, and template overrides. Extend or theme as needed.
Where can I get help?
Support tickets are answered by the engineers who built the plugin. Email [email protected] or visit the support page for documentation and contact options.
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